Warranty Repair of Osprey Defense™ Products

Osprey Defense™ will provide service for defects in materials or workmanship at no charge to the purchaser for a period of one year from the date of sale of any Osprey Defense™ product. Be sure to retain your sales receipt in order to demonstrate the proof of purchase date. 

If a product fails after the initial one year period, please contact us.  If there are no signs of abuse or misuse, we may, at our discretion, provide repair at a discounted rate. 

Product Returns:

Osprey Defense™ will accept returns of products sold through this website for up to 30 days from the date of delivery.  The item must be in an unused and unopened condition.  A restocking fee of 15% will apply. Shipping charges are non-refundable once a product has been shipped.

"Firearms purchased directly through our website (and transferred through a local federal firearms licensee) may only be returned in new condition and must have a valid RMA# written on the exterior of the box.  A shipment that does not have a valid RMA# may be refused at time of delivery.  In addition, the consumer must provide a legible copy of their state or federally issued identification with the shipment in order for us to properly log the firearm back into our inventory.  Alternatively, a consumer may elect to have the transferring FFL return the firearm, however, an RMA# will still be required.  Any deviation from these requirements will be grounds for non-acceptance of the shipment."

To best serve our customers, we will accept returns of defective merchandise for up to 90 days from the date of sale.  Customers will be able to ship the defective products back for replacement or refund.  If the product was not manufactured by Osprey Defense™ and it has been more than 90 days from the date of sale, customers must work with the original manufacturer for service, repair, and or replacement. All returns and repairs require an RMA number before they are sent in. Please send RMA requests to info@ospreydefense.com

Shipping Policy:

Osprey Defense™ generally ships orders within 1 to 3 business days.  Sometimes in the event of an inventory miscalculation or manufacturing delay, it may take longer than three business days to ship your order.  If this should happen to your order, we will contact you and inform you of the reason for the delay, the anticipated time to rectify the situation, and we will offer you the option of canceling your order if it does not meet your requirements.

Most shipments are sent via United Parcel Service.  Shipping ground will save you money, while shipping overnight will get your order to you faster.  Please be aware that some items may require an adult signature at time of delivery.

Privacy Policy:

This privacy policy sets out how Osprey Defense™ uses and protects any information that you give Osprey Defense™ when you use this website.  Osprey Defense™ is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Osprey Defense™ may change this policy from time to time by updating this page.

We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences, and interests

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.  You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be applied.  If you would like a copy of the information held on you please contact us.  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Conditions of Use :

Use of the Osprey Defense™ website constitutes the agreement to our terms of use. We encourage you to review the following information carefully.

Osprey Defense™ and other marks indicated on our site are trademarks owned exclusively by Franklin Armory®, Inc. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Osprey Defense's, in any manner that seeks to disparages or discredit Osprey Defense™ or in any manner that may cause confusion among our customers.

All content on this website is the exclusive property of Franklin Armory Inc. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by the United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

Franklin Armory, Inc. grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Franklin Armory®, Inc. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Franklin Armory, Inc. You are prohibited from using meta tags or any other hidden text utilizing Franklin Armory®'s or Osprey Defense™ name or trademarks without the express written consent of Franklin Armory®, Inc. Any unauthorized use of this websites voids the limited license granted by Franklin Armory®, Inc.

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Franklin Armory®, Inc. and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Franklin Armory®, Inc. or its affiliates for all claims resulting from content you supply. Franklin Armory®, Inc. dba reserves the right to remove any content at our sole discretion. 

This site is provided by Franklin Armory®, Inc.  on an "as is" and "as available" basis.  Frnaklin Armory®, Inc. dba Osprey Defense™ makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of this site is at your own risk.

Franklin Armory®, Inc. dba Osprey Defense™ cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses.  Franklin Armory®, Inc. dba Osprey Defense™ will not be responsible for any damages of any kind resulting from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

From time to time, Osprey Defense™ offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our homepage, facebook page, or announced via other means of communication in conjunction with the promotion of the Osprey Defense™ product collection, including radio and TV broadcasts, internet forums and various online websites. 

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them.  Osprey Defense™, at our sole discretion, will determine if all purchasing criteria have been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair… 

By visiting this site, you agree that the laws of the state of Nevada, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Franklin Armory®, Inc. dba Osprey Defense™. 
Franklin Armory®, Inc. dba Osprey Defense™ reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.